hdpPrivacy Policy

This page describes what we collect when you use hdp and how we keep that data protected. We at hdp take your privacy seriously—your personal information is handled according to a clear set of practices, and we remain transparent about how third parties may access your data during account processing, payment verification, and customer support.

When you open an hdp account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer through online payment, e-wallet, mobile banking, or local payment, or contact our support team, we collect specific categories of information. We use this data to verify your identity, process your transactions, detect fraud, and comply with local regulations in supported jurisdictions. Our servers and processors operate under data-protection commitments that bind them to the same confidentiality standards we apply.

We do not sell your personal data to marketing firms or data brokers. We do share information with payment processors, identity-verification partners, and legal authorities where required by law. Your rights include the ability to request access to your data, correct inaccuracies, and request deletion in certain circumstances. Contact our support team if you have questions about how we handle your information.

What Information We Collect on hdp

Account Registration Data

When you create an hdp account, we collect your email address and a password of your choice. We do not share your email with third parties except where necessary for account recovery or legal compliance. Your password is encrypted and stored securely; our team never accesses your password, and we cannot recover it. If you forget your password, you can reset it by confirming your email.

Identity and Payment Verification

To use deposit and withdrawal features on hdp, we require identity verification. We collect a copy of your government-issued ID card or passport, your full name, date of birth, and current address. We use this information to confirm your legal identity and prevent fraud. Identity documents are stored securely and are never shared with third parties except where required by law enforcement or regulatory authorities.

We also collect payment method information to process deposits and withdrawals. If you deposit via DANA, e-wallet, mobile banking, or local payment, we retain only a secure token that allows us to process future transactions—we do not store your full payment credentials. For bank transfers via online payment, e-wallet, mobile banking, or local payment, we retain your account number and routing information only to process your withdrawal; we do not store your PIN or security details.

Session and Activity Logs

We record your login times, IP address, and the games you play on hdp. We use this data to detect suspicious activity, prevent account takeover, and troubleshoot technical issues. Your session logs are retained for up to 12 months and are accessible only to hdp staff with a legitimate business need. We do not sell session data or share it with advertisers.

When you contact our support team via email or live chat, we retain a record of the conversation. These records help us resolve your issue faster if you follow up, and they allow our team to provide consistent support across multiple interactions. Support records are typically retained for 24 months unless you request deletion.

Cookies and Tracking Technology

We use cookies on hdp to maintain your session, remember your preferences, and detect abuse. Our cookies do not track your activity outside hdp—they exist solely to improve your experience on our platform. You can disable cookies in your browser settings, but doing so may prevent you from logging into your hdp account.

We do not use third-party analytics cookies that track your behavior across the internet. We do not embed social-media tracking pixels on hdp. Our cookie use is limited to functional and security purposes.

Personally identifiable information

Data that directly identifies you, such as your name, ID number, email address, and payment method details.

Session data

Information about your login, IP address, and games played on hdp; used to detect fraud and improve platform stability.

Transaction logs

Records of your deposits, withdrawals, and bonus credits; retained for accounting and compliance purposes.

Cookies

Small files stored on your device that allow hdp to recognize you and maintain your session across page loads.

How We Use Your Data and Who Can Access It

Our Use of Information

We use the data we collect on hdp for the following purposes: to process your deposits and withdrawals, to verify your identity and prevent fraud, to calculate your cashback and tier progression, to respond to your support inquiries, to comply with local regulations and law-enforcement requests, and to detect and prevent abuse of our platform. We do not use your data for marketing or advertising beyond your own hdp account—we do not send you promotional emails unless you explicitly opt in.

Third-Party Access and Data Processors

Our hdp payment processors have access to your payment method details to execute transactions. These processors are contractually bound to protect your data and are not permitted to use it for their own marketing. Our identity-verification partner has access to your ID copy and personal details solely to confirm your legal identity; they do not retain your data after verification completes.

In supported jurisdictions like Jakarta, Surabaya, Bandung, Medan, and Semarang, local gambling regulators may request access to your account data if they are investigating a compliance matter. We comply with lawful requests from government authorities. We do not disclose your data to third parties without a legal basis or your explicit consent.

Your Rights on hdp

You have the right to request access to the personal data we hold about you on hdp. You can ask us to correct inaccurate information or to delete your data in certain circumstances—for example, if we no longer have a legal reason to retain it. To exercise these rights, contact our support team with a clear request, and we will respond within 30 days.

You also have the right to object to certain uses of your data. For instance, if we process your data on the basis of legitimate interest, you can ask us to stop. However, if deletion would prevent us from processing your withdrawal or complying with legal obligations, we may not be able to fully accommodate your request. We will explain any limitations when we respond to your request.

Data Retention and Account Closure

We retain your identity documents and payment information for up to seven years after your account closes or your last transaction, to comply with financial-reporting regulations and to detect fraud across multiple accounts. We do not retain your password or session cookies after you log out. If you close your hdp account, we retain a minimal record of your account history for compliance purposes but delete most personally identifiable information within 90 days unless local law requires longer retention.

If you request account closure, contact our support team with your request. We will confirm the closure within 48 hours and begin the data-deletion process. You will not be able to recover your account data after closure, so we recommend downloading any transaction history you wish to keep before requesting closure.

Cross-Border Data Transfer

Our hdp servers and data processors may be located outside your home jurisdiction. By using hdp, you acknowledge that your data may be transferred to, stored in, and processed in countries outside your region. We apply the same encryption and security standards regardless of server location. If you have concerns about data transfers, contact our support team to discuss alternatives.

Contact and Policy Updates

If you have questions about our privacy practices on hdp, wish to exercise your data rights, or believe your data has been misused, contact our support team via email or live chat through your account dashboard. We respond to privacy inquiries within 30 days. Our support team is available in English and local languages.

We may update this privacy policy from time to time. Material changes will be communicated via email to your registered address on hdp. Your continued use of the platform after a policy change constitutes acceptance of the updated policy. You can view the current policy at any time on this page.

Our services are available only where local law permits. Users are responsible for verifying that their use of hdp complies with their own jurisdiction's law, including any data-protection regulations.